Privacy Policy

• Order details — your name, email address, phone number (optional), shipping address, and the products you purchase.
• Payment information — card payments are processed by Airwallex; we never see or store your full card number. For manual transfer payments we see only the payment reference and amount.
• Content you submit — product reviews, questions, contact-form messages, and newsletter sign-ups.
• Technical data — pages visited and approximate location (country/city) derived from your IP address, used for site analytics and to show relevant regional content. Your browser stores small preferences locally (e.g. currency choice, age-verification status, theme).

• To process and deliver your orders, and to contact you about them.
• To respond to enquiries and provide customer support (including via the Crisp chat widget, operated by Crisp IM SAS).
• To send product updates and offers if you subscribed — every email includes an unsubscribe link.
• To publish reviews and questions you choose to submit (shown with the name you provide).
• To operate, secure, and improve the store.

• Delivery carriers — name and address, to deliver your order.
• Payment processors — Airwallex, to process card payments.
• Service providers — hosting, database, email delivery, and customer-chat providers who process data on our behalf.
• We do not sell personal information to anyone.

Order data is stored in our encrypted database and access is restricted to store administrators. All traffic to the site is encrypted with HTTPS. We keep order records for as long as required for accounting, warranty, and legal obligations, and delete or de-identify data when it is no longer needed.

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You may request access to, or correction of, the personal information we hold about you at any time by emailing info@auspeptide-labs.com. If you believe we have mishandled your information, you can complain to us first, and to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are not satisfied with our response.

Privacy enquiries: info@auspeptide-labs.com, or write to Peptide Labs Australia, 12 Innovation Dr, Mickleham VIC 3064, Australia.